We’re all familiar with the task of finding the bathrooms in a mall. Most of the time you end walking down 12 corridors, behind a food court, or inside some neglected department store. And half the time you get there only to realize yours it’s not your bathroom. This weekend I was at Capilano Mall and they’ve got it all figured out. Check out these images.

This signage is beautiful. The type is big and bold, you can spot this thing from hundreds of feet away. They color code their signs to the wall. So, to get to the men’s bathroom, you just head to the blue wall. When you get there, you once again see the mens bathroom symbol, letting you know you’ve found it. This is a such a simple thing, but a perfect example of how effective color coding can be to a user’s experience. Start doing it.
Bonus tip:
When buying coffee, buy less, more often.


2 Responses to “Good user experiences come in odd places.”
thats so cool i love the colours
I seem to live in airports, so I’m a signage junkie. HKG is fantastic and simple - you don’t have Tim Horton’s and Starbucks competing for attention with directions to your flight. SIN is pretty good (and the shopping is great.) Even Heathrow is okay. Most North American airports - forget it.
One of my stupid dreams is to take an airport manager for a tour of his/her airport in the company of a confused traveler so they can see how truly awful the signs are.
So, it was nice to see some excellent signage right here on the North Shore in a mall.
Cheers,
A
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